My experience this morning using the Chat feature with GM in the program info site(BTW, this was my first visit into this site).
I blocked out the Chat reps name.
Powered by LinkLive [10:49:16am] Thank you for contacting GM Program Headquarters.
[10:49:16am] Thank you for contacting GM Program Headquarters. All of our representatives are busy assisting other customers, your contact is important to us. Please wait for the next available representative or try again later. Thank you.
[10:49:38am] ......:
Hello, my name is ****** How may I help you?
[10:50:06am] you:
******, I need your help. Do you have access to vehicle info?
[10:50:58am] ******.:
Yes. I can look up vehicles.
[10:51:23am] you:
Great. Can you tell me what you have the MSRP is listed at on this vehicle
[10:51:26am] you:
3GTU2VEC9EG404283
[10:52:24am] ******.:
I apologize, but what do mean by MSRP?
[10:53:03am] you:
Manufactures Suggested Retail Price
[10:53:52am] ******.:
I apologize, but we don't have information on the MSRP. We can look up vehicle information after a dealership reports a VIN on Global Connect.
[10:56:23am] you:
GM is sending the MSRP for this vehicle to my website (Cobalt) for the Open House Event. It's a different price than whats in Global Connect. I'm trying to figure out why this is and get it corrected so that the correct pricing will display on the website.
[10:58:30am]******.:
We handle award programs for GM. I apologize, but we don't have access to the Manufactures Suggested Retail Price. If you require assistance with the MSRP then please contact your District Sales Manager.
[10:59:02am] you:
Ok. Thanks
[10:59:16am]******.:
Is there anything else I can try to assist you with at this time?
[10:59:27am] ******.:
The reference number for this conversation is xxxxxxxxxxxx.
[10:59:30am] you:
Nope. I good
Note to self... Never ever, ever, FREAKING EVER use this ever again!!
