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The greatest theft of dealer money today is SEM... often with the (unintended) help of the OEM (usually via Co-Op programs with "approved" providers).


My average discovery of waste and/or fraud from SEM is about $6,000/month per rooftop. This does not count what the dealer is losing from just plain bad keyword management.


It's disgusting and I have no idea why the OEMs continue to support this when it's so easy to uncover. (Imagine if every GM or Toyota dealer had an extra $6,000 each month to spend on effective advertising? What would that translate to in terms of share taken from Ford or Honda?)