Reply to thread

It sounds like you've put a lot of great thought into having a process and sticking with it. It's similar to what we do as a very high volume independent. Where we differ is our time to lot is closer to 9 days vs your 25+.

Are you counting vehicle transportation? Are you listing cars the day you buy them without having them on the lot yet? What is taking the most amount of time in your 25 day estimate? My first goal would be to establish where the bottlenecks are and address them individually.

If quality is your #1 concern I would highly recommend having a documented standard all vehicles must meet in order to hit the specific quality standard you are trying to achieve (look at a company like Carmax to see what good looks like). Train all associates on those standards, then build your recon process to achieve those standards. Advertise to customers exactly what those standards are so you're not wasting the value you've built in your recon process.

Sounds like you've got the right idea and digging into the bottlenecks will likely reveal your opportunities.