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I still think this is a leadership problem.If you ask your team to do something and they don't. YOU MUST ask yourself what else are not doing or you hope they are NOT doing.Sit in a dealership you will say. I know about the shrinkage that happens. Tools, a 10 mm here and there. Then another 10mm. A personal oil change here or there. Or how about a car that came that wasn't in that good of condition. I have heard plenty of stories and can get more with a quick phone call.The tech does have you by the curlies. After they quit, they will be back to rinse and repeat because you needed someone and they weren't all that bad the last time. Most likely, they will quit again."appraisal"This is brilliant!I would ask CarMax to do the appraisal for you.I'm not joking. They obviously are a great choice according to what I've read here.
I still think this is a leadership problem.
If you ask your team to do something and they don't. YOU MUST ask yourself what else are not doing or you hope they are NOT doing.
Sit in a dealership you will say. I know about the shrinkage that happens. Tools, a 10 mm here and there. Then another 10mm. A personal oil change here or there. Or how about a car that came that wasn't in that good of condition. I have heard plenty of stories and can get more with a quick phone call.
The tech does have you by the curlies. After they quit, they will be back to rinse and repeat because you needed someone and they weren't all that bad the last time. Most likely, they will quit again.
"appraisal"
This is brilliant!
I would ask CarMax to do the appraisal for you.
I'm not joking. They obviously are a great choice according to what I've read here.
