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I have found traffic and conversion to be down on cars.com as well. My Rep just like some of the rest of you came to me with well you have a different 800# in your custom comments, maybe its confusing your customers. Yes ladies and gentlemen that was the response I got.

What I will admit is our turn around time is 10 days for recon, inspection and then Pictures so there is some lag time however that is not going to scew the numbers enough that is noticable to me as an ISM. I do not have the referrals like I do with other sites nor do I have the success with Chat as they presented I would. 

I am with Dan are they advertising enough to pull traffic?  And why can't the new car leads be more specific, as much as I want to be a mind reader, its impossible and the response rate is terrible.

I question those dealers still have great sucess with cars.com to share some secrets, what are you doing that maybe I am not???