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You're absolutely right that many shoppers have a specific vehicle in mind when they reach out, especially those further down the purchase funnel. But where AI can enhance this interaction is in Samantha’s response. Instead of just answering basic questions, AI-powered systems can instantly pull up real-time inventory details, suggest similar vehicles if that one has sold, and even estimate trade-in values based on the caller’s information.For example, an AI-assisted Samantha might respond with:‘Great choice! That 2015 F-150 is still available. It has X miles and comes with [notable feature]. Would you like to set up a test drive? Also, we have a 2017 model with lower miles and an upgraded package—would you like me to send you the details?’AI ensures that Samantha isn't just answering a question but guiding the caller toward a potential sale while maximizing upsell opportunities. In today’s market, it’s not just about having the right vehicle—it’s about making sure the customer knows all their options and giving them a reason to take action right away.
You're absolutely right that many shoppers have a specific vehicle in mind when they reach out, especially those further down the purchase funnel. But where AI can enhance this interaction is in Samantha’s response. Instead of just answering basic questions, AI-powered systems can instantly pull up real-time inventory details, suggest similar vehicles if that one has sold, and even estimate trade-in values based on the caller’s information.
For example, an AI-assisted Samantha might respond with:
‘Great choice! That 2015 F-150 is still available. It has X miles and comes with [notable feature]. Would you like to set up a test drive? Also, we have a 2017 model with lower miles and an upgraded package—would you like me to send you the details?’
AI ensures that Samantha isn't just answering a question but guiding the caller toward a potential sale while maximizing upsell opportunities. In today’s market, it’s not just about having the right vehicle—it’s about making sure the customer knows all their options and giving them a reason to take action right away.
