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Kelly, I don't know about your franchise but I had asked mine to take me of the list of hand raisers.  If the factory wants the customer to have a brochure, let them send one.

The one that used to frustrate me more than any others was the "make me an offer" leads.  I used to get myself a cup of coffee and check my the leads early in the morning, some idiot offering me fifty cents on the dollar is not how I want to start off my day.   I got that mess removed from the website.

I had one guy write a bad review on Yelp because I wouldn't accept his "reasonable offer".