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Yes, you can set certain lead sources to go to certain people, or groups of people. In the setup of the lead management processes, there is an action item to "change sales rep", and it usually is set up to switch if there has been no attempted contact with the customer.Sounds like he has all the leads routing through him first, and if he doesn't get to it, it goes out to the other sales reps.
Yes, you can set certain lead sources to go to certain people, or groups of people. In the setup of the lead management processes, there is an action item to "change sales rep", and it usually is set up to switch if there has been no attempted contact with the customer.
Sounds like he has all the leads routing through him first, and if he doesn't get to it, it goes out to the other sales reps.
