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[QUOTE="joe.pistell, post: 15390, member: 7"] Ed, This says it all: [IMG]http://www.dealerrefresh.com/wp-content/uploads/2009/10/confusion_chart.gif[/IMG] DR Blog post 2009: [URL="http://www.dealerrefresh.com/the-internet-shopper-experience-chart/"]Charting The Internet Car Shopper Experience | DealerRefresh[/URL] GIVE ME Mr UPSLOPE. [/QUOTE]

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