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Ed: "do you think today's salespeople are  considerably worse than yesterday's salespeople? Or is it just that  we're making them play with an outdated strategy?                        

I think that it could be a little of both.  Oh, the good old days!  Twenty years ago, you could assume that someone with a diploma could compose a sentence.  People accepted personal responsibility and didn't make excuses or blame others.  People showed up on time and had a stronger work ethic.  You can never overstate the importance of having good people.  They are harder to find.

I have never had the opportunity to work with a Sales manager, Used Car Manager, General Sales Manager or General Manager that has ever worked in an Internet department.  Maybe others don't see this disconnect.