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Yes, they can send call leads to Automotive CRM's

[URL unfurl="true"]https://support.callrail.com/hc/en-us/articles/360035007352-Sending-Call-Leads-as-ADF-files-to-Automotive-CRMs[/URL]



Yes, but not as natively as some automotive specific solutions. You would either have to use their online softphone website or the iPhone / Android app to dial a customer. (or for dealer groups - use their API to create your own solution https://apidocs.callrail.com/#creating-an-outbound-phone-call)

[URL unfurl="true"]https://support.callrail.com/hc/en-us/articles/115001516566-Place-and-Return-Calls-on-CallRail-s-Mobile-App[/URL]



Yes, this is one area where they excel, great built-in reporting and they even have a Google Data Studio integration to build your own custom reports.

[URL unfurl="true"]https://www.callrail.com/integrations/googledatastudio/[/URL]



CallRail offers similar functionality, you just have to create the rules though since it's not automotive specific.

[URL unfurl="true"]https://www.callrail.com/beyond-the-call/email-notifications/[/URL]

[URL unfurl="true"]https://www.callrail.com/stats/conversation-intelligence/[/URL]


It's a balancing act between features and reliability. While I think an automotive specific solution is great for many dealers,  something non-automotive like CallRail might be a better choice for larger dealer groups or DIY dealers.