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100% agree when it comes to the traditional old-school salesperson, but we have plenty of upcoming sales talent that thrives with chat and SMS messaging.Across all of our 64 stores, we certainly have quite a few that don't have the proper staffing to embark on this initiative. It won't work for everyone.But times are changing and so are customers’ expectations.PS: When I listen to some of our call recordings I wonder how we got onboard with allowing certain salespeople to even answer the phone. Like everything in this business, it ultimately comes down to having the right people.
100% agree when it comes to the traditional old-school salesperson, but we have plenty of upcoming sales talent that thrives with chat and SMS messaging.
Across all of our 64 stores, we certainly have quite a few that don't have the proper staffing to embark on this initiative. It won't work for everyone.
But times are changing and so are customers’ expectations.
PS: When I listen to some of our call recordings I wonder how we got onboard with allowing certain salespeople to even answer the phone. Like everything in this business, it ultimately comes down to having the right people.
