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They should re-word a lot of that to be more customer friendly, but generally speaking what they wrote is spot on. We've done plenty of virtual deals / out of state deliveries for 10+ years now. My thoughts below.


  • Sales Hours - this is just dumb
  • Same day delivery can be done if customer lives within a reasonable distance, but also depends on the financing source (financed vs waiting on check to clear, or wire to hit)
  • Their payment requirements are best practice to avoid being scammed or burned, otherwise it's only a matter of time.
  • Having buyers sign docs with a notary partner that goes to the customer's location is another way to avoid fraud, but it's also not as customer friendly.
  • If the customer is looking at a new Chevrolet, the rebates ARE dictated by the customer's residential zip code, so the rebates and rates specific to the out of state customer may changes depending on if it's in a different geographical region than the dealership.
  • Tax implications: You can easily provide exact taxes and fees - plenty of partners for this, so this isn't true.
  • Registration req's: this is a good process, because it prevents fraud, and the insurance verification is there to protect the dealership (from accidents) before the title is flipped into the customer's name.
  • Requirement of Dealership handling of title and registration: this is by far the easiest way to avoid messing up out of state titling and registration (since we generally use an out of state titling agency that are experts). Plus it's oftentimes located in your lender agreements that you handle these items as well.
  • Emissions: This is legit.
  • 3rd Party Shipping: dumb that the dealership doesn't handle it, although it can be very frustrating
  • 60 day completion seems like they are err'ing on the side of caution, although some states DMV's / BMV's often take longer (not always a dealership issue!