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My personal experience with closely tracking engagement metrics across several stores within a group via manual documentation in the BDC is that the engagement rate approaching 80% is accurate. Also able to confirm and duplicate those results with a high volume Chevrolet Dealer in Mexico.In all cases, a speedy, relevant response either preceded or followed closely by a phone call was found to be most effective in creating engagement.
My personal experience with closely tracking engagement metrics across several stores within a group via manual documentation in the BDC is that the engagement rate approaching 80% is accurate. Also able to confirm and duplicate those results with a high volume Chevrolet Dealer in Mexico.
In all cases, a speedy, relevant response either preceded or followed closely by a phone call was found to be most effective in creating engagement.