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I had a very similar experience with Showroom Logic. My problem that never seemed to get fixed revolved around me paying for referrals that were way outside my market. We would squeeze the radius down, and once again that radius would grow again. After the third time we had this conversation, I paused all campaigns, changed the password, and terminated service with Showroom Logic.On a positive note, I felt that Showroom Logic was a very professional and organized company in terms of scheduled reviews and reporting. My account manager was a good guy that tried hard. Ultimately I believe that the radius kept growing because I was way under budget within my immediate market. I called Google and they did an account audit. They found a lot of common IP clicks and such. They ended up giving us a pretty substantial refund...which I appreciated.
I had a very similar experience with Showroom Logic. My problem that never seemed to get fixed revolved around me paying for referrals that were way outside my market. We would squeeze the radius down, and once again that radius would grow again. After the third time we had this conversation, I paused all campaigns, changed the password, and terminated service with Showroom Logic.
On a positive note, I felt that Showroom Logic was a very professional and organized company in terms of scheduled reviews and reporting. My account manager was a good guy that tried hard. Ultimately I believe that the radius kept growing because I was way under budget within my immediate market. I called Google and they did an account audit. They found a lot of common IP clicks and such. They ended up giving us a pretty substantial refund...which I appreciated.