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We made a purposeful push over the years to employees to report on issues with the sites. We have 9 stores and 14 URLs to manage and the sales teams use the sites constantly for inventory. They send issues in direct messages to myself and our contract-former-employee-do-it-all-web dev Chad. I also do checks of the sites in my down time which takes me about 45 minutes a week. I don't think you need to add the expense of another person for this role but rather make sure the stores participate in reporting and others on your marketing teams are doing spot checks throughout the month. On our WP sites we used to put a small icon to report issues on each page. It would launch an automatic ticket that would include the URL, device log, etc. I cannot recall why we stopped that other than I think employees took pride in finding site issues and telling us directly lol. We did just implement Microsoft Clarity yesterday (after a tip from John Sukowaty) so I'm curious to see what additional insight we can leverage from that. "Rage Clicks" lol[ATTACH=full]9106[/ATTACH]
We made a purposeful push over the years to employees to report on issues with the sites. We have 9 stores and 14 URLs to manage and the sales teams use the sites constantly for inventory. They send issues in direct messages to myself and our contract-former-employee-do-it-all-web dev Chad. I also do checks of the sites in my down time which takes me about 45 minutes a week. I don't think you need to add the expense of another person for this role but rather make sure the stores participate in reporting and others on your marketing teams are doing spot checks throughout the month. On our WP sites we used to put a small icon to report issues on each page. It would launch an automatic ticket that would include the URL, device log, etc. I cannot recall why we stopped that other than I think employees took pride in finding site issues and telling us directly lol. We did just implement Microsoft Clarity yesterday (after a tip from John Sukowaty) so I'm curious to see what additional insight we can leverage from that. "Rage Clicks" lol
[ATTACH=full]9106[/ATTACH]
