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Marcw,


Congrats on taking the next step to improve your dealership using technology.  Congrats on your first post here on DR also.  Glad to have you!  I am always curious who everyone chooses and why.  I checked out your website to find a company I have never heard of.  Not a big deal chat companies are popping up everywhere.  Small suggestion, remove the request to ask for a name before the chat starts.  We have tons of data that shows that the more steps you put people through the less likely they will chat.  Yes, even a name.  Some people feel obligated to put their real name and don't want to and others will put a fake name just to chat.  Its meaningless. 


Other than that, I challenge you to experiment a little.  Move the icon and do some A/B testing to see how it effects how many people start a chat with you.  Remember people read left to right.  You could even see a dramatic difference in moving the chat icon to the left side of your header.  Typically we get lazy towards the end of our scan to the right.  I know I am digging hard into minor details but I have seen it make a difference on too many accounts.  I also suggest using a drop-in of sorts.  Majority of chats are initiated from the movement of the drop-in.  The guys car carchat24 can probably back me up on this.  If the chat offers some sort of drop-in I would highly recommend using it. 


Anyways, I would love to hear why you chose the company you did and how it is doing for you so far.  I am sure they wouldn't mind a shout out anyway.  I just viewed their website.  Is it free?