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Marcw,Congrats on taking the next step to improve your dealership using technology. Congrats on your first post here on DR also. Glad to have you! I am always curious who everyone chooses and why. I checked out your website to find a company I have never heard of. Not a big deal chat companies are popping up everywhere. Small suggestion, remove the request to ask for a name before the chat starts. We have tons of data that shows that the more steps you put people through the less likely they will chat. Yes, even a name. Some people feel obligated to put their real name and don't want to and others will put a fake name just to chat. Its meaningless. Other than that, I challenge you to experiment a little. Move the icon and do some A/B testing to see how it effects how many people start a chat with you. Remember people read left to right. You could even see a dramatic difference in moving the chat icon to the left side of your header. Typically we get lazy towards the end of our scan to the right. I know I am digging hard into minor details but I have seen it make a difference on too many accounts. I also suggest using a drop-in of sorts. Majority of chats are initiated from the movement of the drop-in. The guys car carchat24 can probably back me up on this. If the chat offers some sort of drop-in I would highly recommend using it. Anyways, I would love to hear why you chose the company you did and how it is doing for you so far. I am sure they wouldn't mind a shout out anyway. I just viewed their website. Is it free?
Marcw,
Congrats on taking the next step to improve your dealership using technology. Congrats on your first post here on DR also. Glad to have you! I am always curious who everyone chooses and why. I checked out your website to find a company I have never heard of. Not a big deal chat companies are popping up everywhere. Small suggestion, remove the request to ask for a name before the chat starts. We have tons of data that shows that the more steps you put people through the less likely they will chat. Yes, even a name. Some people feel obligated to put their real name and don't want to and others will put a fake name just to chat. Its meaningless.
Other than that, I challenge you to experiment a little. Move the icon and do some A/B testing to see how it effects how many people start a chat with you. Remember people read left to right. You could even see a dramatic difference in moving the chat icon to the left side of your header. Typically we get lazy towards the end of our scan to the right. I know I am digging hard into minor details but I have seen it make a difference on too many accounts. I also suggest using a drop-in of sorts. Majority of chats are initiated from the movement of the drop-in. The guys car carchat24 can probably back me up on this. If the chat offers some sort of drop-in I would highly recommend using it.
Anyways, I would love to hear why you chose the company you did and how it is doing for you so far. I am sure they wouldn't mind a shout out anyway. I just viewed their website. Is it free?