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We have found that the majority of our leads are generated through our pro-active greeting.  I actually disabled it for a dealer as they thought it was too aggressive and chats volume dropped 80%.  If you want to compare your numbers to some other dealers there is the ever famous 24/7 chat thread: http://forum.dealerrefresh.com/f43/free-24-7-live-dealer-chat-support-staff-leads-case-study-2-months-505.html


There is always the 30 day trial (shameless plug).


All the best