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Interesting thread...we used Outsell for about 6months and got ok results for around $400 a month.  I am just not convinced yet that the customer is going to click on the chat button as opposed to a submit a lead form.  If you have good content on your site than I feel as though you will get the lead/phone call anyway.  I will probably try chat again at some point but will most likely try it as an in house feature.