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Joe,

 

 

I am all about the customers getting the best experience online and I know you guys don't know Ross Downing from Adam...but we put a high premium on providing our online customers with the best shopping experience in our market and beyond.

 

However, too many times I will see a dealer with a chat button on their website, yet the have no pictures, no colors, no transmission, no comments etc.  My only point is that the content and accuracy of your site is more valuable than the chat tool itself.  Now with that said...I do plan on trying chat again in the right scenario.  I would be curious to hear how it goes for you and here some stories/stats on it.

 

Thanks,