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uuummm....Shareef, very well done but...the point her is to educate not promote "your product."  However, about your comment on your comment about dealers answering there own chats, dealers aren't stupid they just lack in processes.  I have many dealers that are extremely successful at answering there own chats.  As a matter of fact if you tried to take them away they wouldn't let you. 

Don't force 1 way it's not cool.  Lets be here to get the dealers back when we can but offer them a choice and a solution.  That's why we are all here talking about this.  Different solutions work for different dealers.  I have also spoken to dealers that I would not recommend chat to. 

Based on your research of having a negative effect on site visitors with missed chats I agree completely.  That is why we also offer a 24/7 solution.  I believe most chat applications are indeed the same for the most part but having one application for your 3rd party chats and your website is valuable.  Sorry, broke my own rule