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Hi Caoryan, I'm sure you are not here to promote at all lol. With that said, I agree that there are many dealers that have strong processes in place that can make chat work well for them. Based on my time in the business I have found that it is very difficult to implement processes accross the board to all sales reps. That is why we see so many BDC's now in our industry with dedicated staff that are focusing on getting leads and appointments. Your company has great software, and if the dealers that use it have an effective process that produces results, they are doing much better than the average dealer. I think that if a dealer can find a good chat company to outsource their chat they are actually better off. Dealers already have enough on their plate with all of the changes taking place in our business, and it would make more sense and be more cost effective for the dealers to do what they do best (Sell Cars).