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Hi Joe, I was reading your post and thought I would offer some advice. The business card is what is considered a proactive chat invitation. If you have reporting that shows where your chats are originating from you will see that the business card probably accounts for 70%+ of your chat activity. You don't want to stop using it because your chat volume will drop 70%+. You may even consider increasing how fast people see the proactive chat invitation to reduce site abandonment, and improve your chat volume. I recommend that you set the first greeting to 10 to 15 seconds, and let them remain up at least 15 to 20 seconds. I know I am an unknown on this form, but my company also uses proactive chat invitations, and based on our past 3 years of data, if you follow the advice I am giving you above you will increase chat and lead volume on your website. Please feel free to let me know your thoughts on this. I think if you check with ContactAtOnce they will agree with what I am saying. Based on what I am reading you are probably missing a lot of chat opportunities from the visitor that spends 35 seconds on a page if you have it set for 45 seconds. I know it has been a while since you posted the above info, and you may have already figured this out, but maybe someone else can benefit from this info. Shereef
Hi Joe,
I was reading your post and thought I would offer some advice. The business card is what is considered a proactive chat invitation. If you have reporting that shows where your chats are originating from you will see that the business card probably accounts for 70%+ of your chat activity. You don't want to stop using it because your chat volume will drop 70%+. You may even consider increasing how fast people see the proactive chat invitation to reduce site abandonment, and improve your chat volume. I recommend that you set the first greeting to 10 to 15 seconds, and let them remain up at least 15 to 20 seconds. I know I am an unknown on this form, but my company also uses proactive chat invitations, and based on our past 3 years of data, if you follow the advice I am giving you above you will increase chat and lead volume on your website. Please feel free to let me know your thoughts on this. I think if you check with ContactAtOnce they will agree with what I am saying. Based on what I am reading you are probably missing a lot of chat opportunities from the visitor that spends 35 seconds on a page if you have it set for 45 seconds. I know it has been a while since you posted the above info, and you may have already figured this out, but maybe someone else can benefit from this info.
Shereef
