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Joe,


Yes as Shereef said limit how many times they see it to 2 or 3 times.  I believe people are landing on your home page for many reasons but many have a personal uncertainty that you can answer with chat to gain that site visitors trust.  If someone wants directions or just your times of service/sales.  Whatever it is you should try to engage with that site visitor by way of chat, phone, or email to bring them to your store and provide them with the information they need.  Maybe it's just a test to see what type of dealership you are.  Who knows!  I have seen some of the craziest questions to dealers by chat but if handled properly it becomes an appointment that leads to well a sell. 


Let me know if you want me to change your settings, Joe.