CHAT EXPERIMENT PART2:
Regarding the chat dropin delay. I had it set for 45 seconds, then drop in. You recommended a 3-4 second delay, then a drop in AND limit to 2-3 drops.
We had the 34 chat requests with the new settings. This is not significantly higher than an average Monday (or other weekday).
Of the 34 chats, 25 we're made from vehicle detail pages. I'll say it again, 25 were from vehicle detail pages. Shoppers look at 2,3,4,5 units. Cut the chat dropin at 2-3times... are you nuts??
Your solution to become less annoying is understood, but because Contact at Once console gives me the ability to tailor the chat experience, IMO, the smart play is to GO FISHIN' and be very very patient with the worm on the hook and WAIT till the fish swallows the worm!!!
All this means is keep the chat drop-in hidden till the right time, then drop it in. Don't drop the chat until they land on a page that catches their interest. Wait until you've got your fish interested in the bait, then annoy them!
