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Here's my issue with the way that I'm seeing chat done now (and there is a good chance that I'm COMPLETELY wrong about my assumptions):What we are offering people is an unknown. When they click on that business card or button, they have no idea what to expect next except that they may or may not be chatting with someone live. They don't know what that interface is gonna look like or if it's gonna open other windows or if it's even real. My suggestion is that we take that fear away. We frame in chat somehow so it's already visible and working right in front of them. Instead of the chat popping up in a 3rd party window, why not automatically connect to a chat and have it framed into our websites offering personalized expertise.
Here's my issue with the way that I'm seeing chat done now (and there is a good chance that I'm COMPLETELY wrong about my assumptions):
What we are offering people is an unknown. When they click on that business card or button, they have no idea what to expect next except that they may or may not be chatting with someone live. They don't know what that interface is gonna look like or if it's gonna open other windows or if it's even real. My suggestion is that we take that fear away. We frame in chat somehow so it's already visible and working right in front of them. Instead of the chat popping up in a 3rd party window, why not automatically connect to a chat and have it framed into our websites offering personalized expertise.
