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Shereef, I am not sure yet of the total numbers but yes we are seeing a tremendous amount of growth in chats/IM's.  Of course there has always been in increase.  I think with the Cash for Clunkers deal and people having a lot of questions before jumping into it caused a spike in chats across the board.  Proves a point right, people have questions and they want to ask.  Dealers have the details to the problems they are trying to solve. 


An average week Contact At Once delivers around 5,000 chats daily to dealers.  Thats a big number!


I have a great video I may or may not had shared before but I think it's helpful Dealer Digest Daily Video


I think you will be surprised as to how many providers will be launching chat in the next 12 months.  The most recent is carsdirect.com my old employer.  We just made a deal with them last week.  They will be rolling out soon. 


We spend a lot of time studying the science of chat button and drop-ins etc....It seems the more annoying the more productive as long as it can be x'ed out.  You never want to cover text and not give the option for cancelling the movement.


Nick,  Thanks for the business we appreciate it.  If there is anything we can ever help you with please feel free to let us know.  A lot is changing with our product over the next few months (in a good way).  No hard feelings about you sending dealers elsewhere and I would love to speak to you some time. 



Ryan