Thought I would share an example Chat session that can across my inbox this morning...
Log Started Mon Aug 10 15:23:37 PDT 2009
[15:23:42] You have been connected to Kade Adams.
[15:23:47] Kade Adams: Thank you for chatting with us today. I am a live person here to ensure you have a great online shopping experience. How may I
help you today?
[15:24:44] Customer: I have a 2005 Chevrolet Equinox with 180000 miles on
it and i really want to get out of it i owe 19500 are there any specials that can get me out of it
[15:25:27] Kade Adams: Please give me a moment to check on that for you.
[15:25:30] Kade Adams: By the way, my name is Kade Adams. May I ask with
whom I am speaking?
[15:25:44] Customer: Ryan Gray i am sorry...
[15:25:52] Kade Adams: It's nice chatting with you, Ryan
[15:26:02] Kade Adams: Is there a specific make or model you are looking for?
[15:26:22] Customer: i am open to whatever....either car, truck or suv
[15:27:08] Kade Adams: OK, sure
[15:27:10] Kade Adams: Do you have any
specific colors, options, or features in mind?
[15:27:30] Customer: no not really just really want out of my equinox
[15:27:43] Kade Adams: OK, sure. I understand
[15:28:13] Kade Adams: And you'll also want financing information regarding your next vehicle?
[15:28:28] Customer: yes
[15:28:37] Kade Adams: OK, sure
[15:28:42] Kade Adams: We pride ourselves on competitive financing. Let me
check with my Internet Sales Manager and see what we can work out for you.
What would be the best number for us to reach you at?
[15:28:58] Customer: and does my car qualify for CARS
[15:29:04] Customer: XXXXXXXXXX
[15:29:23] Kade Adams: Phone is a great way to contact you with
your requested information, however, e-mail can be a good medium to send out
additional requested information. Is there an e-mail address where we could
contact you?
[15:29:35] Customer: removed@hotmail.com
[15:29:48] Kade Adams: Is there
anything else I may assist you with today?
[15:30:15] Customer: Does my trade in qualify for CARS?
[15:30:34] Kade Adams: I will have my Internet Sales Manager contact you
with these details.
[15:30:37] Kade Adams: Is there anything else I may assist you with today?
[15:30:45] Customer: no thanks
[--- end of transcript as seen by customer ---]
Was someone just Bamboozled??
What do you think?
