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I am VERY interested in seeing an example of someone doing it "all the way"?


I am not defending how this chat went by any means, but there are more then one way to answer chats.  Just like many people have different ways of answering the phone.  The person was willing to give the information as we all know because they are being rejected by other dealers.  That is the nature of our business. 


The common mistake I find is that dealers don't ask for information or they do it to aggressively. 


Just my 2 cents