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We are currently using contact at once for two of our locations and have expierenced some succes with the product. Having people in front of these leads who are trained to field them are key of course to maximize every opportunity. One of the best features I have noticed with contact at once is that when a customer logs on to your home page (at least with a dealer.com website) a drop down picture of the sales rep (manager etc.) awaiting to take their inquiry drops down. We have had customers come in to deal with certain employees who work with us simply from seeing their face and recognizing the people who work with us. Even if they didnt engage in conversation, simply seeing a familiar, friendly face gets them in the door.