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I just tested your site, and eventually got this message,


"I have stepped away from my desk and cannot respond to your message right at the moment. However you are important to me. Please leave me a message and I will get back to you as soon as I can."



Not a big issue, because you guys are closed on Sundays(just noticed that, after the fact).   The only problem I had was that once I went to another tab in the browser while waiting for a reply the chat box minimized and did NOT maximize when the new message/prompt was sent by the chat software.  It would be good if you could get the chat box to pop back up to the foreground any time you send a message to the customer,  lots of other chats I have used do this. 


Im just trying to learn all I can, so I am hitting a lot of the sites of people who post in this forum.