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We are a premium highline store and I've never had a customer take issue with our homepage look. Especially when they see how much effort we put into every single one of our inventory listings as well as the additional content we have on our site.

 

Let me bring it back on topic.

 

Being a highline store I'm not sure how well a chat function will work for us.  But I guess there's only one way to find out and that's by trying it out for a bit.