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Hi Matt

 

I have to agree with Ryan. Our Highline stores also do very well with live chat, and often have better closing rates. If you are going to staff the chat yourself, spend some time preparing before you chat. You will need to have an action plan, and some basic scripts set up to gain appointments. There are a lot of experienced guys on this blog that can help you get the ball rolling. feel free to ask some questions, as this thread is all about live chat

 

Shereef