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I have to agree that chat has done well for us.  I do not believe it is a substitute for a website with good content and/or an accurate inventory that has comments and pics etc...But I am getting 20 chats a day and with a little more training and skills I think it will become an integral part of our lead generation process.

 

I am using Contact @ Once and must say that they do it month to month so there realy is very little risk.  Oh and Alex you are exactly right...I have been saying for along time to my dealer and even BZ that our dealership website and process whether its sales or service, should be a one stop shop for the customers needs and even beyond.  The way I see it is that there should b no reason for my customer to have to go to any other 3rd party or manufacturer site to get info.