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I'm currently using contact at once, but ent through a webinar for ActivEngage, I'm thinking about making the switch. It seems as though both are roughly the same price for the service I need (don't need the manned service). Maybe I'm wrong but it basically seems as though ActivEnage provides more features for the almost the same price. Maybe I won't need all of them, but might as well have them... Let me know which you prefer. If you prefer a different company let me know as well.