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Hi Nick The four main players are CarChat24, Activengage, OutSell, and SiteLive that provide a complete support solution. Outsell is one of the biggest, and offers 18 hour a day staffed support, SiteLive has been around for the longest, and offers 12 hours a day. I personally wouldn't recommend either of the first two because their conversion results are weak. Neither of them use proactive invitations 100% of the time unless you pay a premium, and they seem to be in it more for the flat monthly rate, than to increase interaction and create leads. Activengage is the only support provider that offers my company any real competition performance wise. They use proactive greetings 100% of the time, like we do, and they seem to be prompt in answering chats. They have done a good job at marketing themselves and charge more than any of the other providers that I am aware of. They provide 9AM to 9PM coverage, and I believe they charge extra for weekends. CarChat24 is the only support provider that offers 24/7 coverage that I know of, but I can't go into to much detail here on my own company. You can visit all of the above 4 providers at the following URL's www.carchat24.com www.activengage.com www.outsell.com www.sitelive.com Shereef Almost forgot Contact at Once. They are more of a chat software provider, but do offer staffing at around 5.00 per chat....didn't want to get Ryan mad at me for leaving him out lol www.contactatonce.com
Hi Nick
The four main players are CarChat24, Activengage, OutSell, and SiteLive that provide a complete support solution. Outsell is one of the biggest, and offers 18 hour a day staffed support, SiteLive has been around for the longest, and offers 12 hours a day. I personally wouldn't recommend either of the first two because their conversion results are weak. Neither of them use proactive invitations 100% of the time unless you pay a premium, and they seem to be in it more for the flat monthly rate, than to increase interaction and create leads. Activengage is the only support provider that offers my company any real competition performance wise. They use proactive greetings 100% of the time, like we do, and they seem to be prompt in answering chats. They have done a good job at marketing themselves and charge more than any of the other providers that I am aware of. They provide 9AM to 9PM coverage, and I believe they charge extra for weekends. CarChat24 is the only support provider that offers 24/7 coverage that I know of, but I can't go into to much detail here on my own company. You can visit all of the above 4 providers at the following URL's www.carchat24.com www.activengage.com www.outsell.com www.sitelive.com
Shereef
Almost forgot Contact at Once. They are more of a chat software provider, but do offer staffing at around 5.00 per chat....didn't want to get Ryan mad at me for leaving him out lol www.contactatonce.com
