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I'd say that is a pretty good assessment from someone who works for one of the 5 mentioned.  I couldn't get mad at you....your my favorite competition.  By the way CAO is 24/7 staffed.  We also have a few different ways to pay based on volume. 


What you will find is different companies specialize in certain area's.  Some offer a BDC and resell someone else's chat but their goal is to sell you their BDC service.  Others offer the dealer chat and only recommend offering the answering service when you can't answer. 


You have 2 ideas behind the answering service......they can answer all your leads or they can answer the ones you can't. 


We don't push the full time answering service because it's never as effective as when the dealer answers them.  We would rather train you to do it right.