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 Bobby.  It is one thing to have a simple chat tool, and another to have one complete with robust reporting and other features like:

• not showing on your site when unmanned
• showing consumers a que so they know there is a delay at busy times
• saving the chat history
• turning the chat into an ADF lead for trackability inside a CRM or ILM
• allowing for co-browsing (like a gotomeeting) so you can show the customer around
• a round robin feature in case you have multiple employees available for chatting
• allowing the customer to add the chat to their AIM, MSN, G-chat service so they can easily chat you again in the future

On a different note Bobby, I just wanted to welcome you to the forums again and thank you for your contributions.  I hope you got my PM and am glad to see we got you squared away on that technical snafu.  This is the first day for the DealerRefresh forums to be officially out in the public and we're all going to go through some learning.  We are fortunate to have forum gurus like Joe Pistell volunteering for our moderating team, and helping us to sort out all the various rules and guidelines.  We will do our best to keep the playing field fair and I promise to keep my side of things completely transparent for all participants.  If you ever have a question, or need some help, please do not hesitate to contact me by PM on these forums or through email (which you should have now).

Thanks again!

Alex