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All,

 

Is there a wiki we can all contribute to, to create a Chat wiki? I see a table with features down the left and platforms across the top. I don't have this well developed, but features could be broke into departments like:

 

 

......................................................................Software1...............Software2.........Software3

 

 

Chat Distribution

• round robin......................................................................x..............................x........................ ..
• broadcast........................................................................x.............................. ........................x
• request chat with specific rep (pick rep from list)..... .............................x........................ ..
• prior chat notice (talked to another rep).......................x.............................. ........................ ..
• prior chat archive access.............................................x..............................x........................x

Multi Store

• Direct chat to the correct store
• .....
• .....
• .....

No Rep avail

• "We're away" Icon
• Too busy to answer, hold shopper in a Cue
• Too busy to answer, Esclate to manager
• Too busy to answer, round robin to broadcast
• roll-over to 3rd party as backup

After Hours

• .....
• .....
• .....

It's not perfect, but you get the idea.