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Trace It is only viable if the company providing support knows what they are doing We provide 24/7 support for a large number of car dealers all over the U.S. and Canada, The management team of our company has over 40 years working in the car business. With hundreds of chats each day for years, we know the most common questions and how to answer them effectively. We use our proven BDC style scripts to maximize leads while providing true quality support. We update our incentive database twice daily for all manufactures in the U.S and Canada, and also update the dealers specials daily. Being a third party provider is actually an advantage because we are able to answer just enough of the clients questions to provide true quality support without giving away the farm, and gain the clients contact info or set an appointment 60 to 70% of the time. Our operators train for 45 days before they are authorized to take chats, and only after they have reached our performance bench marks and passed all testing for product knowledge. So in closing I would say it is viable if you hire the right company
Trace
It is only viable if the company providing support knows what they are doing
We provide 24/7 support for a large number of car dealers all over the U.S. and Canada, The management team of our company has over 40 years working in the car business. With hundreds of chats each day for years, we know the most common questions and how to answer them effectively. We use our proven BDC style scripts to maximize leads while providing true quality support. We update our incentive database twice daily for all manufactures in the U.S and Canada, and also update the dealers specials daily. Being a third party provider is actually an advantage because we are able to answer just enough of the clients questions to provide true quality support without giving away the farm, and gain the clients contact info or set an appointment 60 to 70% of the time. Our operators train for 45 days before they are authorized to take chats, and only after they have reached our performance bench marks and passed all testing for product knowledge.
So in closing I would say it is viable if you hire the right company
