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We are going to be using an open-source instant messaging client called Digsby. It's an all-in-one instant messaging client that supports AIM, MSN, Yahoo, GTalk, etc etc etc.


However, they have a widget on their website Digsby = IM + Email + Social Networks in which they give you an embed code to place on your website. The widget is a live chat feature.. I believe you can chat with the dealership without opening up a new window. You have to be online using Digsby from your comp in order to chat with the person, obviously.


It's an alternative to ContactAtOnce, provides zero pre-made instant messages... but we want to go the open-source route anyway.. so we are giving it a shot upon our upcoming website.


We have ContactAtOnce for our Cars.com account.. it was a b**** to set up, but eh. Not enough results to really rate it as beneficial or not yet.