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Thanks for the heads up, Joe.

It's not necessarily low cost that got me thinking open-source. I am a Linux user, and I've found many substitutions to commercial software. The thought was to check out Digsby, because it does help with multiple social networking accounts.. but that chat feature was a consideration. I am also a one-man internet department for the dealership I work for.

I judged CaO based on Cars.com's so-called 'hard time' setting it up for us. There were time when CaO wasn't working through our Cars.com account, and I assumed it was on CaO's end.

I am now considering CaO based on the other threads about it, as well as your words. I want my salespeople to start using eMail and online communications more frequently.. why not set them up with a system that offers more than Digsby's embed chat feature.. and like you said once we have used a service more often we would have more baseline of info.