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Well said, kybenz!  I can add very little to what you said except to say that it's somewhat comforting to know that I (we) are not alone.  I do hesitate to completely knock MB because it's a great brand and it makes some of the best vehicles one can buy.  Here's what's even more amazing to me standing on the outside looking in:  What happens on one of their "inspections" when they come in the building to look at facilities?  Paint isn't the right color - repaint.  The mahogany trim isn't right stain - re-do the trim.  The tech's toolboxes aren't all blue - go buy all blue ones.  Contrast those instances with what we're discussing here and you get the sense that the priorities may not be correctly adjusted.

Now, I'm just a contractor who's worked with the line for several years in the same dealership.  So I don't have a dog in the fight except that I hate seeing the waste of time and resources.  When it could easily be resolved I feel, if only someone above the IT staff would pay attention and listen.  I guess one could ask, "How do we get to that person or that office?"  Would it do any good if we did?

I was hoping this forum could serve as an impromptu spot to share ideas on the IT front.  That's my main interest anyway. 

Good comments indeed all around.

Hoib