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I've given it a brief try and started building chatbots. I think it's going to be a bigger piece of communication because it's seamless and doesn't necessarily require a phone number or email.

I know of a store that is not part of my group created a really dope chatbot. I've been using it as reference: https://www.facebook.com/EdMartinNissan/

They made it more fluid and personalized which I thought gave it a more authentic touch while deflecting that it isn't a real person with a fun widget. I really believe that chatbots are going to be a huge part of the process in the future because it enables you to handle many requests without necessarily having a large bdc