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[USER=648]@Dan Sayer[/USER]  How does your group of stores ensure all sales calls are entered into the CRM? Do managers manually verify this by comparing TotalCX call logs with the CRM, or is it automated? I'm asking because you mentioned prioritizing hunt/queue routing based on close rates and appointments. Obviously, if reps selectively enter calls, that will inflate their metrics. We do it manually, but it's such a time suck.