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Training & BDCThe first thing we did was to bring in Jerry PhoneNinjas | Advanced Phone Training & Automotive Sales Training and his team. Next we started a BDC. The BDC brought our closing ratio from 5% -18% and our response time from a little over an hour to under 15 min.I can't tell you how important training is. Train how to use your CRM, how to answer the phone, how to present a price... train, train, train ....And don't forget to train your managers.
Training & BDC
The first thing we did was to bring in Jerry PhoneNinjas | Advanced Phone Training & Automotive Sales Training and his team. Next we started a BDC. The BDC brought our closing ratio from 5% -18% and our response time from a little over an hour to under 15 min.
I can't tell you how important training is. Train how to use your CRM, how to answer the phone, how to present a price... train, train, train ....
And don't forget to train your managers.
