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Updates:Sometimes it’s the simple things. Several customer facing issues. Things laying around for no reason, no one responsible for coffee in the customer waiting areas, other amenities not taken care of, dirty floors, etc.Also, listened to some phone calls. Clearly no phone training and probably minimal training period. Installed the phone script that I built and trained on it today. Will be watching for the follow through.Threw the old "price them when they are through recon" out the window.Pushing for 3 to 5 days recon time.Making sure we review used vehicles after recon rather than just throwing them on the lot.Notified the sales staff that we will be extremely CRM focused. We will establish standards and monitor performance.
Updates:
Sometimes it’s the simple things. Several customer facing issues. Things laying around for no reason, no one responsible for coffee in the customer waiting areas, other amenities not taken care of, dirty floors, etc.
Also, listened to some phone calls. Clearly no phone training and probably minimal training period. Installed the phone script that I built and trained on it today. Will be watching for the follow through.
Threw the old "price them when they are through recon" out the window.
Pushing for 3 to 5 days recon time.
Making sure we review used vehicles after recon rather than just throwing them on the lot.
Notified the sales staff that we will be extremely CRM focused. We will establish standards and monitor performance.
