Reply to thread

Found that there is nothing tracking what vehicles are waiting on detail. There is no priority list. The detail person is deciding on their own what they detail next. Fixed that.

I was bad today and focused too much on something that wasn't pressing which is how some asc events are firing. Also started setting up some new events in tag manager. Fun fact: apparently there isn't an asc event for someone clicking on the vehicle history report (i.e. AutoCheck).

Provided our sales manager with a word track for sight unseen trade appraisals. Set up a formal process. Sales reps should not be calling on sight unseen trade appraisals. Based on prior experience I have found that sight unseen look to books raise 10-15% when a manager is doing them.

Someone failed to follow through on something today and everyone complained about it and simply said, "Gosh darn it." This seems to be the mentality rather than addressing the problems and putting things in place to prevent it from happening again.