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Sometimes it amazes me how some things seem more like common sense than process. Things like taking the customers word for miles on a car, not driving a car that was a sight unseen trade appraisal when the customer arrives, and being told by the service department that a customer wanting an appraisal is there because of $1,700 worth of work and then just putting $1,700 worth of recon on the appraisal. It's teaching me that I can't assume that anything is known here.