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That's the hardest part of what you're doing. The only way you'll realize how impactful you've been is by benchmarking the current situation and then measuring against it one year from now. Seasonality, along with changing economic conditions, is a major factor. I may have missed it in this thread, but there are some benchmarks you should record now. Here are a few that come to mind:Email response rate for salespeopleTexting to appointment rateAppointment scheduling rateAppointment show rateCount of sales agentsAvg time on job per agentSeasonality and economics have an impact:Avg sales per agent/storeAvg gross per agent/storePercentage of sales customers using service per monthPercentage of service customers buying cars each monthPercentage of past sold customers buying cars each month
That's the hardest part of what you're doing. The only way you'll realize how impactful you've been is by benchmarking the current situation and then measuring against it one year from now. Seasonality, along with changing economic conditions, is a major factor.
I may have missed it in this thread, but there are some benchmarks you should record now. Here are a few that come to mind:
Seasonality and economics have an impact: